RSSB sought a supplier to develop a suite of non-technical skills (NTS) training materials for rail companies to embed across selected non-driver roles in their organisations. The overall aim of this project was to create new supplementary training materials with a focus on five specific non-driver roles:
Walkgrove were commissioned for this project and were supported by safety specialists Greenstreet Berman Ltd.
The Walkgrove methodology included a DIF analysis, consultation with RSSB stakeholders, target audience, trainers and frontline staff, leading to recommendations for the NTS training tools.
The blended solution included:
The new materials are being used alongside the materials already created for driver NTS training already in place and successfully deployed across the industry. The use of NTS training to underpin and enhance the safe execution of technical tasks has seen demonstrable improvements in safety helping people to anticipate, identify and mitigate threats and errors to their performance.