Through the delivery of a flexible blended solution consolidated by face-to-face training, the aims of this project were to:
Having worked closely with DWP to develop a high level design/structure and define the blend, Walkgrove’s principal role was to design and deliver all of the e-learning components and also some of the paper-based trainer resource materials. Over 200 hours of e-learning modules include:
Initially, the training was delivered in the classroom to around 12,000 learners with learner support being provided by local trainers who also had access to a central telephone hotline. The e-learning materials were then migrated to the DWP intranet to provide ongoing training and refresher training in the workplace.
What the client had to say:
“PCFE is regarded by agents as by far the best e-learning product they have used. They felt the training was delivered at the right pace as they had sufficient ‘time available to absorb information’. The e-learning had ‘excellent visual aids’ especially as ‘the screens accurately duplicated the systems used in practice’. The written material available at the end of the training provided a ‘good explanation of changes."