Care Quality Commission - Induction training

Walkgrove won a WOLCE Blended Solution of the Year award for this project. We analysed, designed and delivered one and two day induction workshops for five different groups of staff, totalling around 2,000.

Our training needs analysis (TNA) involved discussions with many and various stakeholders including service users, service providers, the Anglia Polytechnic University (who were providing the subject matter expertise in the care sector and developing the new associated professional qualification), Bevan Ashford, a firm of commercial lawyers specialising in this area, and the Head of NCSC’s (now Care Quality Commission) legal services. The very tight timescales demanded that we fielded a team of 14 trainers and delivered over 30 events per month nationally. We also designed a training support website which was accessed via our own website or from the main Department of Health website.

Other elements to this project included:

  • Setting up and operating a training helpline (over 150 calls in a day at the outset of the training)
  • Managing the duplication and distribution of all training materials and joining instructions
  • Identifying and managing venues to an agreed (modest) budget
  • Branding the initiative
  • Developing a database to log all learners’ details and any queries which needed to be dealt with and conducting a Level 1 evaluation of the data
  • Helping the Commission develop Level 4 evaluation data related to KPIs
  • Adapting and implementing the training in Wales and Scotland 

What the client had to say:

“The main aim of equipping transferring and new NCSC staff with the skills and knowledge to enable individuals, teams and the organisation to function effectively was largely met. This is borne out by the fact that the organisation is up and running and functioning well. The second key aim was also met. As with any large organisation individual staff have their own needs and I’m delighted to say that the project delivered a framework in which people can, with the assistance of a support network, identify their specific training and development needs against clearly defined National Occupational Standards and take steps to meet those needs. In terms of added value, the project outputs, support and management of the delivery process was of the highest standard. Without hesitation I can say that all our expectations were met and in many ways were exceeded - a view shared also by the NCSC Management Board." 

Chris Johns, National Training Manager

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Analysis, design and delivery of one and two day induction workshops for 2,000 staff